Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information at kalorivenquos.
Information We Collect
When you use kalorivenquos's digital banking security platform, we collect various types of information to provide you with secure financial services. This includes information you provide directly, data we collect automatically, and information from third parties when necessary for security purposes.
- Personal identification information including your full name, date of birth, and government-issued identification numbers
- Contact details such as your residential address, phone numbers, and email addresses
- Financial information including bank account details, transaction history, and credit information
- Device information including IP addresses, browser types, and mobile device identifiers
- Biometric data for enhanced security authentication when you opt-in to these features
- Location data when you use our mobile applications with location services enabled
We only collect information that is necessary for providing secure banking services and complying with Australian financial regulations including the Privacy Act 1988 and Banking Act 1959.
How We Use Your Information
Your personal information serves multiple essential purposes within our digital banking platform. We process this data to maintain the highest security standards while delivering the financial services you expect.
Purpose | Legal Basis | Data Types |
---|---|---|
Account verification and onboarding | Legal compliance | Identity documents, contact information |
Transaction processing and monitoring | Contractual necessity | Financial data, device information |
Fraud prevention and security | Legitimate interest | Transaction patterns, location data |
Customer support services | Contractual necessity | Communication history, account details |
Regulatory compliance reporting | Legal compliance | Transaction records, identification data |
We also use aggregated, anonymized data for improving our services and developing new security features. This data cannot be linked back to individual users and helps us understand usage patterns across our platform.
Data Sharing and Third Parties
kalorivenquos takes a careful approach to sharing your personal information. We only share data when necessary for service delivery, legal compliance, or with your explicit consent.
We may share your information with:
- Licensed financial institutions for payment processing and account verification services
- Credit reporting agencies as required under Australian credit reporting laws
- Technology service providers who assist with data storage, security monitoring, and system maintenance
- Legal and compliance advisors when necessary for regulatory reporting or legal proceedings
- Law enforcement agencies when required by court order or Australian law
All third-party partners are bound by strict confidentiality agreements and must meet our security standards. We regularly audit these relationships to ensure your data receives appropriate protection.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We've designed easy processes for you to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge for reasonable requests.
Correct Information
Update or correct any inaccurate personal information in your account. Most corrections can be made directly through your account dashboard.
Data Portability
Receive your personal data in a machine-readable format or request we transfer it directly to another service provider where technically feasible.
Restrict Processing
Limit how we use your information in certain circumstances, though this may affect the services we can provide to you.
Object to Processing
Object to the processing of your personal information for direct marketing purposes or other legitimate interest purposes.
Account Closure
Close your account and request deletion of your personal information, subject to legal retention requirements for financial records.
Data Security and Protection
Security forms the foundation of everything we do at kalorivenquos. We employ multiple layers of protection to safeguard your personal and financial information from unauthorized access, use, or disclosure.
Our security measures include:
- End-to-end encryption for all data transmission using industry-standard TLS protocols
- Advanced encryption at rest for stored data using AES-256 encryption standards
- Multi-factor authentication requirements for account access and sensitive operations
- Regular security audits conducted by independent cybersecurity firms
- Continuous monitoring systems that detect and respond to suspicious activities
- Secure data centers with physical access controls and environmental protections
- Regular employee training on data protection and security best practices
Despite our robust security measures, no system is completely immune to threats. If you notice any suspicious activity on your account, contact us immediately through our secure channels.
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and protect our legitimate business interests.
Data Type | Retention Period | Reason |
---|---|---|
Identity verification documents | 7 years after account closure | Anti-money laundering compliance |
Transaction records | 7 years from transaction date | Financial reporting and audit requirements |
Communication records | 3 years from last interaction | Customer service and dispute resolution |
Marketing preferences | Until withdrawal of consent | Respecting communication preferences |
Device and session data | 2 years from collection | Security monitoring and fraud prevention |
When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. For financial records subject to regulatory requirements, we may need to retain information longer than you might prefer.
International Data Transfers
While kalorivenquos primarily operates within Australia, we may occasionally transfer your personal information to other countries for specific business purposes such as data backup, technical support, or compliance with international banking regulations.
When we transfer data internationally, we ensure:
- Transfers comply with Australian privacy laws and international data protection standards
- Receiving countries have adequate privacy protections or we implement appropriate safeguards
- Data processing agreements include strict security and confidentiality requirements
- Regular monitoring of international partners to ensure ongoing compliance
We will notify you if significant changes occur to our international data transfer practices that might affect your privacy rights.
Cookies and Tracking Technologies
kalorivenquos uses various tracking technologies to enhance your experience, improve security, and provide personalized services. We believe in transparency about how these technologies work and give you control over your preferences.
We use the following types of tracking technologies:
- Essential cookies required for basic website functionality and security features
- Performance cookies to understand how you interact with our platform and identify areas for improvement
- Functional cookies to remember your preferences and provide customized experiences
- Security cookies to detect fraudulent activity and protect your account from unauthorized access
You can manage your cookie preferences through your browser settings or our privacy preference center. However, disabling certain cookies may limit some features of our platform.
Updates to This Policy
Privacy practices and regulations evolve, so we may need to update this privacy policy from time to time. We'll notify you about significant changes through your registered email address and by posting updates on our platform.
For minor updates that don't materially affect your rights, we'll update the "last modified" date at the top of this policy. For substantial changes, we'll provide at least 30 days' notice and may require your acknowledgment before implementing new practices.
We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and protect your personal information.
Privacy Questions and Complaints
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact our Privacy Officer:
kalorivenquos Privacy Officer
Suite 104/377 Sussex Street
Sydney NSW 2000, Australia
Phone: +61 4 3255 3642
Email: privacy@kalorivenquos.com
If you're not satisfied with our response to your privacy complaint, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au